About Accessibility

Ontario now has a new accessibility law, called the Accessibility for Ontarians with Disabilities Act, 2005.

People with disabilities should have the same kind of life as everyone else. They should be able to do all the things most others take for granted: going out to work, school, appointments or shopping, to the theatre, or to a restaurant.

Business and organizations that provide goods and services to people in Ontario will need to meet certain standards in five major areas:

• customer service;
• transportation;
• information and communications;
• built environment (buildings and spaces); and
• employment (workplaces).

The customer service standard is now law, and all businesses and organizations that provide services to people in Ontario will be required to make their customer service operations accessible to people with disabilities.

For more information, about the AODA, go to www.mcss.gov.on.ca